1.1- PAYMENT :

For all our packages and services (Driving vacations, short stays, escorted tours, excursions, accommodation...) except for Car and Motorhome rental (see below) : When you book your vacation, a deposit of 20% of the total amount of the package is required to confirm your reservation ( non refundable). The balance is payable 30 days before your arrival. This condition is not valid if our providers have different terms. You will be informed during your reservation.

Car rental: The total amount (100%) is required to confirm your car rental reservation.

Motorhome rental: A 300 $ CDN deposit is required to confirm your reservation and the balance is payable 30 days before your arrival.

1.2-PROCEDURE FOR RESERVING YOUR TRAVEL:

#1 : Once your program is selected, contact us with your request through our Website (electronic request form, email, "free return phone call" service, telephone...). Tailor made programs are available on request.

#2 : Within 24 hours, one of our specialists will get back to you with a clear proposition and detailed quote according to your expectations.

#3 : If you want to make any changes to your vacation package, our specialists will be pleased to adjust your itinerary as you want. If you are satisfied with the proposition, you can confirm your reservation immediately by making a deposit by credit card.

#4 : Upon reception of your deposit, we will reserve your vacation. We will send you a bill with your confirmation number.

#5 : The balance due must be paid according to the conditions listed on point 1.1

Secure transaction for our customers
As a Canadian Travel Agent registered with the Business Practices & Consumer Protection Authority (permit #702250), Globe Trotter Aventure Canada is required by law to place all customer money in a Trust account until departure from Canada. This protection means that customers can proceed with confidence when booking their vacation with a reliable and secure busines.

2.2 Should a client have to cancel all or part of a trip, the client will be subject to a cancellation penalty as follows:

• 45 days or more before departure: 15% of THE TOTAL VALUE OF YOUR PACKAGE
• 30 - 15 days before departure: 50% of THE TOTAL VALUE OF YOUR PACKAGE
• Less than 15 days before departure: 100% of THE TOTAL VALUE OF YOUR PACKAGE

2.3 The cancellation delay is established as the day on which Globe Trotter Aventure Canada receive a written cancellation notice t our office. No verbal request for cancellation will be considered. When determining the cancellation fee applicable, the actual departure day will not be counted.

GLOBE-TROTTER AVENTURE CANADA reserves the right to replace accommodation (hotel, inn, Bed & Breakfast or camping) with other accommodation of equal or superiour value.

All of the tours and excursions offered in the various vacation packages were available at the time of creating the present Wesite. Should changes arise before the date of departure (such as the opening dates and hours of museums or theme parks), any planned activity could be rescheduled, or cancelled and replaced with a comparable activity of equal value. Any such changes must be agreed by the client and his/her travel agent.

GLOBE-TROTTER AVENTURE CANADA reserves the right to modify any itinerary, if it is deemed necessary or advantageous to the interest or welfare of its clients who will be informed without any delays.

8.1 GLOBE-TROTTER AVENTURE CANADA acts as an agent for transport companies, service providers, hotels and other contractors required for the organization of the vacations listed on our Website. GLOBE-TROTTER AVENTURE CANADA's role is limited to making reservations with these service providers. Having no direct control over these organizations, GLOBE-TROTTER AVENTURE CANADA cannot be held liable for the failure of such an organization to provide the service described, with the exception of errors or failures resulting directly from acts or omissions of direct employees of Globe Trotter Aventue Canada.

8.2 GLOBE-TROTTER AVENTURE CANADA shall not be held liable for any claims, damages or expenses resulting from bodily harm, accident, death, damage to or loss of personal belongings, delay, missed connection, inclement weather, strike, act of terrorism, war, or any other cause that could not be predicted at the time of departure, or from the failure of the client to obtain the required documents (passport, visa,...) for the trip. Luggage is transported at the client's risk.

8.3 The client must comply with all reasonable requests pertaining to the vacation package. Should a client exhibit behaviour detrimental to the group or to a service provider, and should he/she persist in this behaviour after an official warning from the travel agent, representative or guide, the client will be ordered to leave the group, without recourse to any refund. The client will be entirely responsible for any penalties resulting from his actions, as well as for all extra expenses incurred (accommodation, meals and return transport). If a client is excluded, the travel agent will not refund any amount paid by this traveller.

8.4 Any complaints must be sent in writing directly to GLOBE-TROTTER AVENTURE CANADA, within 14 days after the end of the tour.

8.4 In the case of fault, error or omission on the part of GLOBE-TROTTER AVENTURE CANADA resulting in failure to provide a service or benefit described n our Website, our responsability is strictly limited to the value of the service or benefit in question.

GLOBE-TROTTER AVENTURE CANADA administers the website. The terms and conditions listed represent a contract between you and our company. GLOBE-TROTTER AVENTURE CANADA may modify those terms and conditions anytime and without advance notice. GLOBE-TROTTER AVENTURE CANADA can also modify our prices at anytime and without advance notice.

Using this website, you admit you have read and understood our conditions. If you do not want to be liable with those terms, please do not use this site and do not make reservation using it.